FREQUENTLY ASKED QUESTIONS

partneringONE Frequently asked questions

Why are you changing partneringONE?
Will the ‘old’ functionality still be available?
What are the new features?
How do I use the new features? Do I need training?
Have you tested the new features?
Will you create an app?
What’s the biggest difference / most important thing for me to know?
When will I be able to use these latest updates and the new functionality?
How can I find out more?

Why are you changing partneringONE?

  • We are always working to improve partneringONE to make the delegate experience better than ever
  • We want to help our community make more meaningful connections easily
  • These updates have been made based on your feedback and our own extensive research. By speaking with our partners and clients and conducting delegate surveys, we identified what is working well with our partnering platform and areas that could be improved

 

Will the ‘old’ functionality still be available?

  • Yes – the changes build on everything our users currently enjoy about the platform
  • The new features on partneringONE are more intuitive and it has improved usability

 

What are the new features?

  • This microsite goes through the new features in detail in this section
  • In summary:
    • partneringONE is now mobile responsive, so it will be easy to use on any mobile device or tablet
    • It looks different. The change to the look and feel is based on your feedback and includes improvements you wanted to see to its appearance; and the design updates also ensure the site is mobile responsive
    • It’s now easier to schedule and reschedule meetings on the platform and on-the-go
    • New tools (i.e. message templates, notes) save users time and increase productivity
    • Enhanced search makes it easier to find the right partners
    • New features such as partnering history, and collaboration tools make it easier to work as a team, so users have more information to make better partnering decisions

 

How do I use the new features? Do I need training?

  • No – you don’t need training
  • The updated functionality is intuitive to understand and easy to use
  • The tutorials on this site will help you make the most of the new features and we suggest it is a good place to start in finding out more
  • We’ll also be running a webcast as we open partnering for BioPharm America and recommend joining or listening to the replay

 

Have you tested the new features?

  • Yes – we have extensively tested the platform over the past 12 months

 

Will you create an app?

  • We don’t have plans currently
  • We chose to make a mobile responsive site as responsive pages don’t take up memory on your phone or need updating (so you always have the latest version)
  • They also don’t require permission from your company to download and you can set your phone as a trusted device so you don’t keep having to login

 

What’s the biggest difference / most important thing for me to know?

  • New single sign on technology secures your data with encrypted passwords. Verify your account once to access all your partneringONE events

 

When will I be able to use these latest updates and the new functionality?

  • BioPharm America in September will be the first event where the new functionality is available
  • Partnering for BioPharm America opens on July 25, 2018
  • We will continue to provide updates before and after partnering opens to help everyone make the most of the new features

 

How can I find out more?

  • We will keep adding information to this microsite. This site should always be your main point of reference
  • We will also send out emails ahead of partnering opening for BioPharm America
  • If you want to join our mailing list or check if you are already signed up, please contact us / fill in this form below

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